Terms of Service

Company Name:Ganzhou Zhongshulang Technology Co., Ltd.

Email: service@veqanora.com

Last Updated: August 7, 2026

Introduction

Welcome to Veqanora™. This website and online store are operated by Ganzhou Zhongshulang Technology Co., Ltd. Throughout these Terms, “Veqanora™,” “we,” “our,” and “us” refer to Ganzhou Zhongshulang Technology Co., Ltd.

These Terms of Service govern your access to and use of our website, online store, product pages, checkout features, customer services, and related content collectively referred to as the “Services.”

By browsing our website, creating an account, placing an order, or otherwise using the Services, you confirm that you have read and accepted these Terms and our Privacy Policy. If you do not agree, please discontinue your use of the Services.

Section 1 — Eligibility and Customer Accounts

You must be at least the legal age of majority in your place of residence to use the Services or make a purchase. If a minor uses the Services through a device or account controlled by you, you are responsible for providing any legally required consent and supervision.

When creating an account or completing an order, you agree to provide accurate, current, and complete information. This may include your name, email address, billing details, delivery address, and payment information.

You are responsible for:

• Protecting your login credentials.
• Restricting unauthorized access to your account.
• Reviewing activity completed through your account.
• Informing us if you suspect unauthorized use.

Accounts may not be sold, transferred, licensed, or assigned to another person without our written authorization.

Section 2 — Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, photographs, and other details accurately.

However, product appearance may vary because of:

• Screen settings and display calibration.
• Lighting used in product photography.
• Manufacturing updates.
• Natural differences in materials.
• Minor production variations.

Images are provided for general reference and may include decorative objects that are not part of the purchase.

We may revise product descriptions, specifications, packaging, available colors, or product availability without advance notice. We may also limit purchase quantities or discontinue an item when appropriate.

Section 3 — Pet Product Responsibility

Veqanora™ offers products designed for pets and pet households. Customers are responsible for choosing products appropriate for their pet’s size, age, behavior, and individual needs.

Pet products should be inspected regularly for wear or damage. Discontinue use if a product becomes broken, loose, excessively worn, or otherwise unsuitable for continued use.

Unless a product page expressly states otherwise, products should be used under appropriate human supervision. Product information on our website is not veterinary or medical advice. Consult a qualified veterinarian if you have concerns about your pet’s health, behavior, or suitability for a particular product.

Section 4 — Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products. An automated order confirmation only confirms that we received your request; it does not necessarily mean the order has been accepted.

An order is accepted after payment authorization and our confirmation that the order can be fulfilled.

We may reject, restrict, or cancel an order when reasonably necessary, including in cases involving:

• Incorrect product or pricing information.
• Suspected fraud or unauthorized payment.
• Inventory shortages.
• Shipping restrictions.
• Unusual order quantities.
• Violation of these Terms.

If we cancel an order after collecting payment, the applicable amount will be returned to the original payment method.

Products purchased through the Store are intended for personal or household use unless we approve a separate commercial arrangement.

Section 5 — Prices, Taxes, and Billing

Product prices are displayed in the currency shown during checkout. Unless otherwise indicated, listed prices do not include shipping charges, customs duties, import fees, or applicable taxes.

The final amount payable will be displayed before you submit your order.

Prices, discounts, promotional campaigns, and product availability may change without advance notice. Promotional offers may be subject to separate conditions, expiration dates, quantity limits, or eligibility requirements.

You agree to provide valid billing and payment information and confirm that you are authorized to use the selected payment method.

Section 6 — Payment Processing

Available payment methods are displayed during checkout and may vary according to location, device, or payment provider.

Payments may be processed by third-party providers such as PayPal, card networks, financial institutions, or Shopify-supported payment services. Your use of these services may be governed by the provider’s separate terms and privacy practices.

Veqanora™ does not intentionally store complete payment-card numbers. Payment authorization, security checks, and transaction approval are handled by the applicable payment provider.

We are not responsible for a payment being declined by your bank, card issuer, or payment platform.

Section 7 — Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy. Processing and transit estimates are provided for planning purposes and do not represent guaranteed arrival dates.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier interruptions.
• Weather conditions.
• Customs inspections.
• Public holidays.
• Incorrect or incomplete addresses.
• Regional delivery restrictions.
• High-volume shopping periods.

Customers are responsible for reviewing their delivery information before placing an order. Please contact us promptly if you discover an address error. We cannot guarantee that changes can be made after fulfillment has begun.

Risk of loss will transfer as required by applicable law. Nothing in these Terms limits any non-waivable consumer rights concerning delivery or loss in transit.

Section 8 — Returns, Exchanges, and Refunds

Returns and refunds are governed by our Return and Refund Policy.

A return must be requested within the applicable return period and must satisfy the stated eligibility requirements. Products sent back without prior authorization may not be accepted.

We may request photographs, packaging details, proof of purchase, or other information when reviewing reports involving damaged, defective, missing, or incorrect items.

Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the funds after a refund has been processed.

Section 9 — Order Changes and Cancellations

We begin preparing orders soon after they are submitted. If you need to request a cancellation or address correction, contact us at service@veqanora.com as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment.

If a shipment cannot be delivered because the customer provided an inaccurate address, refused delivery, or failed to complete required customs procedures, additional shipping or handling expenses may apply where permitted by law.

Section 10 — Ownership of Website Content

The Veqanora™ website and its original content—including brand elements, logos, photographs, graphics, text, page layouts, product presentations, videos, and designs—are owned by or licensed to Ganzhou Zhongshulang Technology Co., Ltd.

These materials may be protected by copyright, trademark, and other intellectual-property laws.

You may access the website for personal shopping and other lawful, non-commercial purposes. Without written permission, you may not:

• Copy or republish substantial website content.
• Use our product images for commercial purposes.
• Modify or distribute our brand assets.
• Create derivative commercial materials.
• Remove ownership notices.
• Represent yourself as affiliated with Veqanora™.

No ownership rights are transferred to you through your use of the Services.

Section 11 — Veqanora™ Trademarks

The Veqanora™ name, logo, visual identity, product names, slogans, and related brand elements may be trademarks or proprietary assets of Ganzhou Zhongshulang Technology Co., Ltd.

You may not use these elements in advertising, domain names, social-media identities, product listings, or business materials without prior written authorization.

Third-party names and trademarks displayed on the website remain the property of their respective owners.

Section 12 — Customer Reviews and Submissions

You may choose to submit reviews, photographs, comments, suggestions, or other content to us.

By submitting content, you confirm that:

• You created it or have permission to share it.
• It does not violate another person’s rights.
• It is not deceptive, unlawful, abusive, or defamatory.
• It does not contain malware or harmful code.
• Any compensation or incentive connected to the submission has been disclosed.

You grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, reproduce, adapt, publish, display, and use that content for operating, improving, and promoting our business.

You remain responsible for your submission. We may moderate or remove content but are not obligated to do so.

Section 13 — Corrections and Availability

Our website may occasionally contain typographical errors, outdated information, technical inaccuracies, or omissions involving pricing, inventory, promotions, product descriptions, or delivery estimates.

We may correct such information, update the website, or cancel an affected order where reasonably necessary. If a pricing error affects an order, we may contact you to confirm whether you wish to proceed at the corrected price.

We are not required to update every statement immediately unless applicable law requires otherwise.

Section 14 — Acceptable Use

You may use the Services only for lawful purposes. You must not use the website to:

• Break applicable laws or regulations.
• Infringe intellectual-property or privacy rights.
• Submit fraudulent orders or payment information.
• Distribute viruses or malicious software.
• Harass, threaten, or impersonate another person.
• Collect customer or website data without authorization.
• Send spam or unsolicited commercial messages.
• Circumvent checkout, security, or access controls.
• Interfere with the operation of the website.
• Scrape or crawl the Services through unauthorized automated systems.
• Resell or exploit website access without permission.

We may restrict or terminate access when we reasonably believe these rules have been violated.

Section 15 — Third-Party Services and Links

The Services may contain integrations, tools, payment functions, or links supplied by third parties.

We do not control every third-party website or service and cannot guarantee its content, availability, security, or practices. Accessing an external service is at your discretion and may be subject to separate terms.

Questions or disputes concerning a third party’s independent products or services should be directed to that provider.

Section 16 — Shopify Platform

Our online store uses Shopify’s commerce infrastructure. Shopify provides technology that helps merchants operate online stores, process orders, and manage commerce activities. Ganzhou Zhongshulang Technology Co., Ltd., operating under Veqanora™, remains the seller responsible for the products offered through this Store. Shopify describes its service as a commerce platform for merchants in its official Terms.

Purchases made through our Store are transactions between you and Veqanora™, except where a separate checkout notice expressly identifies another seller.

Shopify does not manufacture, select, package, or fulfill Veqanora™ products and is not responsible for our product descriptions, customer support, returns, or order-performance obligations.

To the fullest extent allowed by law, you release Shopify and its affiliates from claims arising solely from the purchase or use of products sold directly by Veqanora™. This provision does not waive rights that cannot lawfully be waived.

Section 17 — Privacy and Data Handling

Our collection and use of personal information are governed by our Privacy Policy.

Because the Store uses Shopify and other service providers, information may be processed by Shopify, payment processors, logistics providers, analytics services, and other parties necessary to operate the Store and fulfill orders.

Information may be processed in countries outside your place of residence, subject to applicable data-protection requirements.

By using the Services, you acknowledge that you have reviewed our Privacy Policy and understand that third-party providers may maintain separate privacy notices.

Section 18 — Optional Features

We may introduce new website functions, resources, customer tools, or integrations. Unless separate terms are provided, these features form part of the Services and are governed by these Terms.

Some optional tools may be supplied on an “as available” basis by third parties. Your decision to use them is voluntary, and you should review the applicable provider’s conditions before proceeding.

Section 19 — Service Availability and Warranty Disclaimer

We work to maintain consistent access to the Services, but we do not promise that the website will always be uninterrupted, timely, or error-free.

To the extent permitted by law, the Services and website content are provided on an “as is” and “as available” basis. We disclaim implied warranties that may otherwise apply, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Product-specific warranties, if any, will be stated on the relevant product page or accompanying documentation.

These disclaimers do not exclude statutory guarantees, consumer protections, or other rights that cannot be waived under applicable law.

Section 20 — Limitation of Liability

To the maximum extent permitted by law, Veqanora™, Ganzhou Zhongshulang Technology Co., Ltd., and their directors, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services.

This includes loss of profits, revenue, data, business opportunity, or anticipated savings where such exclusions are legally permitted.

Where liability cannot be completely excluded, our aggregate liability relating to a purchase will not exceed the amount you paid for the product giving rise to the claim, unless applicable law requires a different remedy or limit.

Nothing in these Terms excludes liability for fraud, intentional misconduct, personal injury caused by negligence, or any other liability that cannot legally be restricted.

Section 21 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ganzhou Zhongshulang Technology Co., Ltd., Veqanora™, and their affiliates, personnel, and service providers from third-party claims resulting from:

• Your material breach of these Terms.
• Your unlawful use of the Services.
• Your infringement of another party’s rights.
• Content you submit through the Services.

This obligation applies only to the extent the claim resulted from your conduct and does not apply where prohibited by consumer law.

Section 22 — Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate your account or website access if we reasonably determine that you have violated these Terms, engaged in fraudulent activity, threatened website security, or misused the Services.

Termination does not remove payment obligations that arose before termination. Provisions concerning intellectual property, submitted content, liability, indemnification, dispute handling, and other clauses intended to survive will remain effective.

Section 23 — General Legal Provisions

Severability

If a provision of these Terms is found invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

No Waiver

A delay or failure to enforce a right does not constitute a permanent waiver of that right.

Entire Agreement

These Terms, together with policies incorporated by reference, represent the agreement between you and us concerning the Services and replace prior communications relating to the same subject.

Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may assign these Terms as part of a merger, restructuring, sale of assets, service-provider arrangement, or other lawful business transfer.

Governing Law

These Terms are governed by the laws applicable at the registered place of Ganzhou Zhongshulang Technology Co., Ltd., without limiting mandatory consumer protections available in your country or region.

Any dispute will be handled by a court with lawful jurisdiction unless applicable consumer law gives you the right to bring proceedings elsewhere.

Section Headings

Headings are included for readability and do not change the meaning of any provision.

Section 24 — Updates and Contact Information

We may revise these Terms to reflect changes in our Services, business operations, legal obligations, or platform requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice before a material change becomes effective.

Your continued use of the Services after an updated version takes effect constitutes acceptance of the revised Terms, except where affirmative consent is legally required.

Questions concerning these Terms may be sent to:

Brand: Veqanora™
Business Operator: Ganzhou Zhongshulang Technology Co., Ltd.
Email: service@veqanora.com