Privacy Policy
Company Name:Ganzhou Zhongshulang Technology Co., Ltd.
Email: service@veqanora.com
Last Updated: August 7, 2026
This Privacy Policy describes how Ganzhou Zhongshulang Technology Co., Ltd., operating under the brand Veqanora™ (“Veqanora™,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our website, place an order, create an account, contact customer support, or otherwise interact with our services.
Our online store is hosted through Shopify. As a result, Shopify and selected service providers may process certain information to operate the website, checkout, payment, and order-management functions.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide Directly
We may collect information when you:
- Purchase or return a product.
- Create or update a customer account.
- Join a mailing list.
- Submit a product review.
- Contact customer service.
- Participate in a promotion or survey.
- Request access to or deletion of your information.
This information may include:
- Full name.
- Email address.
- Telephone number.
- Shipping and billing addresses.
- Account login information.
- Order and transaction history.
- Product preferences.
- Customer-service communications.
- Reviews, photographs, or other content you submit.
Payment Information
Payment details are submitted to the payment provider available during checkout. Depending on your selected method, this may include PayPal, a card processor, a financial institution, or a Shopify-supported payment service.
Veqanora™ does not intentionally store complete credit or debit card numbers on its own servers. Payment providers process payment credentials according to their separate privacy and security practices.
Information Collected Automatically
When you access our website, we and our technology providers may automatically collect:
- IP address.
- Browser and device type.
- Operating system.
- Approximate location derived from an IP address.
- Referring and exit pages.
- Pages and products viewed.
- Search terms and website interactions.
- Shopping-cart activity.
- Date and time of access.
- Cookie identifiers and similar technical data.
Information Received from Other Sources
We may receive information from service providers and business partners, including:
- Shopify.
- Payment processors.
- Shipping and fulfillment providers.
- Fraud-screening services.
- Analytics providers.
- Advertising platforms.
- Customer-support tools.
- Social-media platforms when you interact with our pages or advertisements.
2. How We Use Personal Information
We may use personal information to:
Process and Deliver Orders
- Confirm and process purchases.
- Verify payment authorization.
- Arrange packaging, shipping, and delivery.
- Provide order confirmations and tracking information.
- Handle cancellations, returns, exchanges, and refunds.
Operate Our Store
- Maintain customer accounts and shopping carts.
- Display website content and product information.
- Remember selected preferences.
- Provide customer service.
- Diagnose technical problems.
- Improve website functionality.
Communicate With Customers
- Respond to questions and support requests.
- Send service-related or order-related notices.
- Notify customers about policy or account changes.
- Send marketing emails when permitted by law and consistent with customer preferences.
Improve Our Business
- Understand how visitors use our website.
- Measure product and page performance.
- Develop or adjust store features.
- Evaluate advertising campaigns.
- Identify general customer interests and shopping patterns.
Protect the Website and Customers
- Detect suspicious transactions.
- Prevent fraud, misuse, and unauthorized activity.
- Protect customer accounts.
- Enforce our Terms of Service.
- Maintain the integrity of our website and checkout process.
Meet Legal Requirements
We may process information to maintain business records, respond to lawful requests, resolve disputes, protect legal rights, and comply with tax, accounting, consumer-protection, and other applicable obligations.
3. Legal Grounds for Processing
Where applicable law requires a legal basis, we may process personal information based on:
- Contractual necessity: Processing an order or providing requested customer service.
- Legitimate interests: Operating, analyzing, improving, and protecting our business.
- Consent: Sending certain marketing communications or using optional cookies where consent is required.
- Legal obligations: Maintaining required records or responding to legally valid requests.
You may withdraw consent where processing depends on consent. Withdrawal does not affect processing completed before the request was received.
4. How We Share Personal Information
We may disclose personal information to parties that help us operate our store and provide services.
Shopify
Our store is powered by Shopify. Shopify may process customer information to provide hosting, checkout, account, analytics, security, and commerce services. Additional details are available in the Shopify Privacy Policy.
Service Providers
We may share information with providers performing functions such as:
- Payment processing.
- Order fulfillment.
- Shipping and delivery.
- Website hosting.
- Cloud storage.
- Email delivery.
- Customer support.
- Data analytics.
- Fraud detection.
- Advertising measurement.
These providers receive information relevant to the services they perform and are subject to their own contractual and legal obligations.
Advertising and Analytics Partners
Depending on the tools enabled on our Store, advertising and analytics partners may use cookies, pixels, tags, or similar technologies to measure activity and display advertising.
These partners may include:
Information collected through these technologies may include device identifiers, browsing activity, viewed products, advertising interactions, and approximate location.
Under certain U.S. state privacy laws, using this information for interest-based advertising may be classified as “selling,” “sharing,” or processing personal information for “targeted advertising,” even when no money is exchanged.
Business Transactions
Personal information may be transferred as part of a merger, acquisition, restructuring, financing arrangement, asset sale, or similar business transaction, subject to applicable law.
Legal and Protective Disclosures
We may disclose information when reasonably necessary to:
- Comply with a court order or lawful government request.
- Enforce our agreements and policies.
- Investigate suspected fraud or unlawful activity.
- Protect our customers, business, personnel, or legal rights.
- Respond to an emergency involving a risk of harm.
We do not disclose personal information to unrelated parties for their independent purposes except as described in this Policy, with your direction, or where legally permitted.
5. Cookies and Similar Technologies
Cookies are small data files stored on a browser or device. Our website may also use pixels, tags, local storage, software development kits, and related technologies.
We may use the following categories:
Essential Cookies
These support necessary website functions such as:
- Page navigation.
- Customer authentication.
- Shopping-cart contents.
- Checkout processing.
- Fraud prevention.
- Website security.
Disabling essential cookies may prevent parts of the Store from functioning.
Preference Cookies
These remember selections such as language, region, account preferences, or previously viewed information.
Analytics Cookies
These help us understand website traffic, page interactions, browsing patterns, and technical performance.
Advertising Cookies
These may measure advertising results, limit repeated advertisements, and support advertising based on browsing activity.
You can manage cookies through your browser settings and, where available, our cookie-consent controls. Blocking cookies may affect account, cart, checkout, or preference features.
Information about cookies used by Shopify-powered stores is available in the Shopify Cookie Policy.
6. Targeted Advertising and Privacy Signals
Depending on your location, you may have the right to opt out of activities considered targeted advertising, selling, or sharing personal information.
Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control, for the browser and device that send the signal.
Because there is no universally accepted standard for traditional “Do Not Track” browser signals, our website may not respond to those signals in a consistent manner.
Opting out of targeted advertising does not necessarily prevent you from seeing advertisements. The advertisements may simply be less personalized.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purpose for which it was collected.
- Maintain transaction and customer-service records.
- Comply with accounting, tax, and legal obligations.
- Resolve disputes.
- Detect fraud.
- Enforce agreements.
- Protect our legal interests.
Retention periods vary according to the type of information and applicable requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely isolate it, subject to technical and legal limitations.
8. Information Security
We use administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.
These measures may include:
- Encrypted website connections.
- Access restrictions.
- Account authentication.
- Payment processing through authorized providers.
- Transaction monitoring.
- Limited access based on business responsibilities.
No internet transmission or electronic-storage system can guarantee complete security. Customers should use unique passwords, protect their account credentials, and contact us if they suspect unauthorized account activity.
9. International Data Transfers
Veqanora™ operates an international online store. Personal information may be processed in countries other than the country where you live.
Shopify, payment providers, fulfillment partners, customer-service systems, and other providers may maintain infrastructure in different jurisdictions. These countries may have privacy laws that differ from those in your location.
Where required, we and our providers use recognized safeguards for international transfers, such as contractual protections or other legally accepted transfer mechanisms.
10. Your Privacy Rights
Depending on where you reside, you may have the right to:
- Request access to personal information held about you.
- Obtain information about how your data is used or disclosed.
- Correct inaccurate personal information.
- Request deletion of eligible information.
- Receive a portable copy of certain information.
- Restrict or object to certain processing.
- Withdraw consent.
- Opt out of targeted advertising or qualifying data sharing.
- Appeal the denial of a privacy request where applicable.
- Receive equal service after exercising a privacy right.
These rights are not absolute. Certain information may be retained where required for completing transactions, preventing fraud, maintaining records, protecting legal rights, or complying with the law.
To submit a request, email service@veqanora.com. Please describe the request and provide the email address associated with your account or order.
We may request additional information to verify your identity. Authorized agents may submit requests where permitted, but we may require evidence of their authority and independent identity verification.
11. United States Privacy Disclosures
Residents of certain U.S. states may have additional rights relating to the collection, use, disclosure, sale, sharing, or processing of personal information for targeted advertising.
The categories of information we may have collected are described in Section 1. The purposes of collection are described in Section 2, and the categories of recipients are explained in Section 4.
Depending on our advertising configuration, online identifiers and browsing activity may be disclosed to advertising or analytics partners. Such disclosures may be treated as selling or sharing under certain state laws.
We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.
Where applicable, customers may exercise state privacy rights by contacting service@veqanora.com or using privacy controls made available on our website.
12. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data-protection laws, including rights of access, correction, erasure, restriction, portability, and objection.
You may also withdraw consent where consent is the legal basis for processing.
If you believe your request has not been handled appropriately, you may have the right to submit a complaint to the data-protection authority in your place of residence. We encourage you to contact us first so we can review your concern.
13. Children’s Information
Our website and products are intended for a general adult shopping audience. We do not knowingly collect personal information directly from children under 13 in the United States or under the corresponding minimum age required in another jurisdiction.
If you are a parent or guardian and believe a child has provided personal information without appropriate authorization, contact us at service@veqanora.com. We will review the request and take appropriate action.
14. Marketing Communications
When permitted by law, we may send promotional messages to individuals who have subscribed, purchased from us where applicable, or otherwise authorized such communications.
Marketing emails will provide an unsubscribe method. You may also request removal by contacting us.
Unsubscribing from marketing does not prevent necessary transactional communications, such as order confirmations, shipping updates, return notices, account messages, or responses from customer service.
Our commercial email practices are intended to follow applicable requirements, including the principles described in the FTC’s CAN-SPAM compliance guidance.
15. Third-Party Websites
Our Store may link to social-media pages, payment platforms, delivery services, or other external websites.
Third-party websites operate independently and maintain their own privacy practices. This Privacy Policy does not control how those parties collect or use information after you leave our website.
Please review the privacy notice of any external service before providing personal information.
16. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our services, technology, business practices, legal requirements, or service providers.
The revised version will be posted on this page, and the “Last Updated” date will be changed accordingly. If required by applicable law, we will provide additional notice or request consent before a material change takes effect.
17. Contact Us
For questions, concerns, or privacy-right requests, please contact:
Brand: Veqanora™
Business Operator: Ganzhou Zhongshulang Technology Co., Ltd.
Email: service@veqanora.com