Shipping Policy

Company Name:Ganzhou Zhongshulang Technology Co., Ltd.

Email: service@veqanora.com

This Shipping Policy explains how Veqanora™ prepares, dispatches, tracks, and delivers customer orders. Please review the information below before completing your purchase.

Veqanora™ is operated by Ganzhou Zhongshulang Technology Co., Ltd.

1. Order Processing

Orders are generally prepared within 2–4 business days after payment has been confirmed.

Processing may include:

• Verifying order and delivery information
• Confirming product availability
• Preparing and packaging the selected items
• Creating the shipping label and tracking record

During holidays, promotional periods, or other times of increased order volume, processing may require up to 5 business days.

Business days are Monday through Friday and exclude weekends and public holidays. Processing time is separate from estimated transit time.

2. Shipping Fee

A flat shipping charge of $5.99 per order applies at checkout, regardless of the number of eligible products included in the order.

Any applicable import duties, customs charges, or local taxes are not included in this shipping fee.

3. Estimated Transit Times

Delivery estimates begin after the order has been dispatched.

These timeframes are estimates rather than guaranteed arrival dates. Delivery may be affected by carrier operations, customs review, weather, regional holidays, transportation interruptions, or incorrect delivery information.

4. Fulfillment Locations

Veqanora™ works with multiple fulfillment facilities and product partners. Orders may be dispatched from different locations depending on product availability and the customer’s destination.

If an order contains several products, the items may arrive in separate packages. When available, tracking details will be provided for each shipment. Separate packages do not create an additional shipping charge beyond the amount paid at checkout.

5. Shipment Confirmation and Tracking

After your order has been dispatched, a shipment confirmation will be sent to the email address entered during checkout.

The email may include:

• Your tracking number
• A carrier or tracking link
• The shipment date
• Information about separate packages, if applicable

Tracking activity may require 1–3 business days to appear after a shipping label has been created. A brief delay in the first tracking update does not necessarily indicate a delivery problem.

6. Address Accuracy

Customers are responsible for reviewing their shipping information before placing an order. Please confirm that the following details are complete and accurate:

• Recipient’s full name
• Street address and apartment or unit number
• City, state, or region
• Postal code
• Country
• Contact information

Veqanora™ is not responsible for delivery issues caused by incomplete or incorrect information submitted during checkout.

7. Address Changes and Cancellations

To request an address correction or order cancellation, contact us within 12 hours of placing your order:

service@veqanora.com

Include your order number and the requested change in your message.

Requests are reviewed according to the order’s current status. Once an order has entered fulfillment or has been dispatched, we may be unable to change the address, edit the items, or cancel the shipment.

Submitting a request within 12 hours does not guarantee that the requested change can be completed.

8. Customs Duties and Import Charges

International shipments may be delivered under DDU/DAP terms, meaning import-related charges are not prepaid by Veqanora™ unless checkout explicitly states otherwise.

The customer is responsible for any charges assessed by the destination country, including:

• Import duties
• Customs processing charges
• Local taxes
• Brokerage or handling fees

Customs requirements differ by country. Veqanora™ cannot predict the amount of these charges or control delays caused by customs authorities.

If a customer declines to pay required import charges and the package is returned, any refund will be reviewed after the returned shipment is received. Original shipping charges and return-related costs may be deducted where permitted.

9. Delayed Shipments

A shipment may occasionally take longer than the published estimate. Before contacting us, please:

1. Review the latest tracking activity.
2. Confirm that the estimated delivery window has passed.
3. Check the delivery area, mailbox, building reception, and household members.
4. Contact the carrier if the tracking page provides local delivery instructions.

If the tracking information has not changed for an extended period, email service@veqanora.com with your order number and tracking number.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check the mailbox, porch, side entrance, garage, or other delivery locations.
• Ask household members, neighbors, or building staff whether they accepted it.
• Allow up to 48 hours, as some carriers record delivery before final placement.
• Contact the carrier for delivery details or location confirmation.

After completing these steps, contact us if the package remains unavailable. We will review the available shipping records, but replacement or reimbursement is not automatically guaranteed when carrier tracking confirms delivery.

11. Damaged Packages or Items

If an item arrives with visible transit damage, contact us within 72 hours of delivery at service@veqanora.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the shipping package
• A photograph of the shipping label

Keep the item and its original packaging until our review is complete. Depending on the circumstances, we may offer a replacement, replacement component, or another appropriate resolution.

12. Packages Confirmed Lost in Transit

If the shipping carrier confirms that a package was lost before delivery, contact us with your order and tracking details.

After verifying the carrier information, Veqanora™ may arrange a replacement shipment or another applicable resolution. Carrier investigations and verification may require additional time.

13. Returned or Undeliverable Packages

Packages may be returned to the sender because of:

• An incomplete or incorrect address
• Failed delivery attempts
• An unclaimed shipment
• A refused package
• Unpaid import charges
• Local delivery restrictions

If a package is returned, contact us to discuss the available options. Reshipping charges may apply when the return resulted from customer-provided information, refusal, or failure to collect the shipment.

14. Contact Information

For questions about processing, tracking, delivery, or a shipment issue, contact:

Veqanora™ Customer Care
Email: service@veqanora.com
Business Operator: Ganzhou Zhongshulang Technology Co., Ltd.
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number when contacting us about an existing purchase.