Order Preparation & Shipping Charges

Once an order is successfully placed, our fulfillment process begins. Orders are reviewed, prepared, and packaged before they are transferred to the shipping carrier.

Estimated Transit Times

Delivery speed depends on the destination, carrier route, local transportation conditions, and customs procedures where applicable. The periods below begin after the order has been processed and shipped.

These delivery windows are estimates rather than guaranteed arrival dates. Weather events, carrier congestion, customs inspections, public holidays, and local delivery conditions may occasionally extend transit times.

Shipment Tracking

When your order has been dispatched, shipping information and a tracking number will normally be sent to the email address associated with your order.

Tracking information does not always become active immediately. After a shipping label is generated, carrier systems may require approximately 1–3 business days to display the first movement or scan.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving. Updates may appear after the parcel reaches the next carrier checkpoint.

International Customs, Duties & Taxes

International shipments may be sent under DDU (Delivered Duty Unpaid) terms unless otherwise stated during checkout.

Import duties, taxes, customs handling charges, or similar fees imposed by the destination country are not included in the product price or shipping charge and remain the responsibility of the recipient.

Customs rules differ by jurisdiction. Veqanora™ does not control government assessments or customs-processing timelines and cannot guarantee whether a shipment will incur additional import charges.

Address Changes & Order Cancellations

Orders may enter fulfillment soon after checkout, so requests to change delivery information or cancel an order should be submitted as early as possible.

Please contact service@veqanora.com within 12 hours of placing your order if you need to request a change.

We will review the request based on the current order status. Once packing, fulfillment, or shipment has progressed beyond the editable stage, we may no longer be able to modify or cancel the order.

Damaged or Lost Shipments

If your shipment arrives with visible damage, contact our customer service team within 72 hours of delivery and provide your order information together with clear photographs showing the issue.

Once the information has been reviewed, our team will determine the appropriate resolution based on the circumstances of the shipment.

If a carrier officially confirms that a package has been lost during transportation, please contact us so that we can review the carrier record and arrange an appropriate solution.

Delivery Delays & Exceptional Events

Most orders arrive within the estimated delivery window, but some circumstances can affect transportation schedules after a package has left the fulfillment facility.

Examples include severe weather, carrier network disruptions, customs inspections, incorrect delivery details, regional holidays, and other events outside our direct control.

If your shipment appears significantly delayed, contact us with your order number and our customer service team can help review the available tracking information.