Contact Us
Questions about a Veqanora™ product, your order, or everyday product use? Our customer support team is available to help you find the information you need.
Suzhou Alster Technology Trading Co., Ltd.
Support for the Everyday Questions That Matter
At Veqanora™, we want product ownership to feel straightforward from the moment you place an order through everyday use at home.
If you need information about a product, have a question about an existing purchase, need help understanding an order update, or simply want to contact our team, you can reach us using the details below.
Our goal is to provide clear, useful assistance and help you resolve your question as efficiently as possible.
24/7 Support
Customer service is available 24 hours a day, 7 days a week to receive and assist with customer inquiries.
Contact Us About Products, Orders, or General Support
Whether you are considering a Veqanora™ product or already have one at home, our support team can assist with common questions throughout the shopping and ownership experience.
Where Our Company Is Registered
Suzhou Alster Technology Trading Co., Ltd.
No. 244, 2nd Floor, Skirt Building, Dihujiao Business Center,
No. 1902, Huayuan Road, Huangqiao Street,
Xiangcheng District, Suzhou City, Jiangsu Province
For customer service inquiries, email is generally the most convenient way to provide your order details and explain the assistance you need.
Already Placed an Order?
When contacting us about an existing purchase, please include your order number and the email address used when placing the order. If your question relates to a specific product or delivery issue, adding a short description of the situation can help our team review your request more efficiently.
We’re Here When You Need Us
Thank you for choosing Veqanora™. We appreciate the opportunity to support you and help make your experience with our products as simple and comfortable as possible.