Frequently Asked Questions

Company Name:Ganzhou Zhongshulang Technology Co., Ltd.

1. What is Veqanora™?

Veqanora™ is a pet-lifestyle brand operated by Ganzhou Zhongshulang Technology Co., Ltd. We offer thoughtfully selected pet accessories designed for feeding, play, rest, travel, grooming, and everyday organization.

2. How long does order processing take?

Orders are generally prepared within 2–4 business days. During holidays or periods of increased order volume, processing may take up to 5 business days.

3. How much does shipping cost?

A flat shipping fee of $5.99 applies to each order unless a different amount or promotional offer is displayed at checkout.

4. When will my order arrive?

Estimated delivery times vary by destination:

United States: 10–15 business days
Canada, United Kingdom, and Australia: 11–16 business days
Other destinations: 15–20 business days

These estimates begin after processing and may be affected by carriers, customs reviews, holidays, or regional conditions.

5. How can I track my package?

Once your order ships, you will receive a confirmation email containing the available tracking information. Tracking activity may take 1–3 business days to appear after the shipping label is created.

6. Can I change or cancel an order?

Contact us at service@veqanora.com within 12 hours of placing your order. We will review your request, but changes or cancellations cannot be guaranteed once processing has started.

7. What payment methods are accepted?

Available payment methods are displayed during checkout and may include PayPal and major credit or debit cards. Customers may also be able to pay by card through PayPal without creating a PayPal account.

8. Does Veqanora™ store my card information?

Veqanora™ does not intentionally store complete credit or debit card numbers on its own servers. Payments are processed through the payment provider selected during checkout.

9. What is your return period?

You may request an eligible return within 30 days of receiving your order. Returned products must generally be unused, in their original condition, and accompanied by their original packaging and proof of purchase.

10. How do I request a return?

Email service@veqanora.com before sending anything back. Include your order number, the product involved, and the reason for your request. Unauthorized returns may not be accepted.

11. What should I do if an item arrives damaged or incorrect?

Inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from what you ordered. Please include your order number and clear photographs so our team can review the issue.

12. How do I choose a suitable product for my pet?

Review the product dimensions, materials, intended use, and any size information shown on the product page. Consider your pet’s size, age, habits, and behavior, and supervise use where appropriate.

13. Do you ship internationally?

We may deliver to multiple international destinations. Available countries and shipping charges are shown during checkout. International customers may be responsible for customs duties, taxes, or import charges assessed by their local authorities.

14. How can I manage marketing emails?

Use the unsubscribe link included at the bottom of a promotional email. You will still receive necessary messages concerning orders, deliveries, returns, account activity, or customer-service requests.

15. How can I manage my privacy preferences?

Where applicable, you may use the privacy controls available on our website to opt out of qualifying data sharing or targeted advertising. You may also contact us to submit an eligible privacy request.

16. How can I contact Veqanora™?

Email our customer-service team at service@veqanora.com.

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM EST

When contacting us about an existing purchase, include your order number so we can locate the relevant information more efficiently.

FAQ